Frequently Asked Questions

Shopping at marksandspencerschooluniform.gr is very easy and you can proceed with the below procedure:

1. Choose your school.
2. Select the gender (boy or girl).
3. Select the age (nursery, reception, junior, senior, etc.).
4. Choose the product category (Winter, Summer, P.E.).
5. View the products you are interested in and click on the photograph to zoom in.
6. See every detail, available sizes, composition, care constructions, reference code and price.
7. Select an item of clothing and add it to your basket. You can then choose to continue shopping or to complete order.
8. When you are ready to proceed with your order, you can do so by either registering or checking-out as a guest.
9. Choose whether you would like to collect your order at one of our M&S stores or have it delivered through our home delivery service.
10. Select a payment method upon the delivery: Card or Cash.
11. Place your order.
12. You will receive a confirmation email for your order.
    Alternatively, you can contact our Customer Care team and place your order by telephone.

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team immediately with:

• The order number
• The faulty item’s name and number
• A description of the fault

We’ll get back to you as soon as we can and send you a replacement item as quickly as we can.

If an item is missing, please contact our Customer Care team, providing:

• Your order number
• The total value of your order
• Your payment details
• The missing item’s name and number.

We will resolve the issue for you as quickly as we can.

We’re really quick at packing your order up which means that you can change your order only in case that the confirmation e-mail has not been sent to you after you have placed your order. After this time period, we cannot change your order.

Please note that if you proceed with any changes, the total value of your new order must be equal to the initial order’s one or higher.

In case of any other problem, please contact our Customer Care team immediately for further details.

Our goodwill returns policy gives you the ability to return or exchange a bought item, based on our return policy.

Whether you decide to receive your order at home or to pick it up from the store of your choice, you can use any of the payment methods listed below to pay for your order:

• Cash
• Debit card
• Credit card

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

Gift Cards are not considered as a valid payment method. Please click here for more details.

We ensure our customers that we offer the greatest quality at the lowest price and want to avoid charges for the extra services.

And that’s why we offer you all embroidery for free.

Your credit card may be refused for any of the following reasons:

• The card may have expired. Please check that your card is still valid.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

You are able to “save” items for later in your “Wishlist” for 30 days, so if you’re browsing the website and aren’t ready to buy anything straight away, you can “save” the item ready for when you want to buy. After 30 days, the item will be removed from the list.

To view your “Wishlist”, just click “Wishlist” at the m-suniforms website.

The “Wishlist” button is on each product page underneath the “add to bag” button.

It is not necessary to create an account and it is up to you if you would like to create one. M&S gives you the following options:

• Create a personal account with your name and address and add your username and password. All your personal details will be saved for your next purchases.
• Complete your orders as a visitor.

This particular section is not about a sub¬category of products, but contains some very important and useful content with information regarding how to securely navigate our website. We pay particular attention to the importance of respecting your personal data, while ensuring smooth navigation to our website. “Cookies” is information sent to a web browser by a website. The user’s hard disk saves this information in order to be able to recover it the next time the user.